Privacy Policy

This Privacy Policy explains how Black ReLAX™ (“Black ReLAX,” “we,” “our,” or “us”) collects, uses, shares, and protects information when you visit our website, request quotes, book rides, or otherwise use our private chauffeur services across the United States.

1. Information We Collect

A. Information you provide

• Contact details (name, email, phone number).
• Trip details (pickup/drop-off addresses, dates/times, vehicle preference, passenger count, notes such as meet & greet requests).
• Account data (if you create an account), such as login credentials and profile information.
• Communications (messages sent to us, customer support requests, feedback).

B. Information collected automatically

• Device & usage data (IP address, browser type, pages viewed, and interaction data).
• Cookies & similar technologies used to operate the site and improve performance.

C. Payment information

Payments may be processed by third-party payment processors (e.g., Stripe). We do not store full payment card numbers on our servers. Your payment processor may collect and process payment details under its own privacy policy.

2. How We Use Your Information

• Provide and coordinate chauffeur services (quotes, reservations, dispatching, route planning).
• Communicate with you about bookings, updates, receipts, and support.
• Improve our website, service quality, and user experience.
• Help protect against fraud, unauthorized activity, and security incidents.
• Comply with legal obligations and enforce our terms.

3. How We Share Information

We may share information in the following situations:

• With chauffeurs and operations teams to fulfill your ride request (e.g., pickup location, time, and notes).
• With service providers that help us operate (hosting, analytics, payment processing, customer support tools).
• For legal reasons if required by law, regulation, subpoena, or to protect rights and safety.
• Business transfers if we are involved in a merger, acquisition, financing, or sale of assets.

We do not sell your personal information in the ordinary sense of “selling” for money.

4. Cookies and Analytics

We use cookies and similar technologies to operate our site, remember preferences, and understand how visitors use our pages. You can manage cookies through your browser settings. Disabling certain cookies may affect site functionality.

5. Data Retention

We retain personal information as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and applicable requirements.

6. Security

We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

7. Your Choices

• Access & updates: You may request access to or correction of your information.
• Marketing: You can opt out of promotional emails by using the unsubscribe link (if provided) or contacting us.
• Cookies: Control cookies in your browser settings.

8. California and Other State Privacy Rights

Depending on your state of residence, you may have additional privacy rights (such as requesting details about the personal information we collect, requesting deletion, or appealing certain decisions). We will respond to verifiable requests as required by applicable law.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us to request deletion.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

Note: This page is provided for general informational purposes and does not constitute legal advice.