Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Black ReLAX™ website, booking tools, and chauffeur services (collectively, the “Services”). By using our Services, you agree to these Terms.

1. Our Services

Black ReLAX™ provides private chauffeur transportation services, including airport transfers, city rides, and hourly services, offered across the United States. Availability may vary by location, date, and vehicle class.

2. Eligibility and Accounts

• You must be at least 18 years old (or the age of majority in your jurisdiction) to book rides.
• If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
• You agree to provide accurate, current information and to promptly update any information that changes.

3. Booking, Pricing, and Payments

A. Quotes and pricing

• Displayed or estimated pricing may be an estimate until full trip details are confirmed.
• Final pricing may depend on factors such as exact pickup/drop-off location, distance, time, vehicle class, and service options (e.g., meet & greet).

B. Payments

• Payments may be processed through third-party payment processors (e.g., Stripe).
• You authorize us and/or our payment processor to charge the payment method you provide for approved charges, including applicable fees.
• If a payment fails, your booking may be canceled or held until payment is successfully completed.

4. Cancellations, Changes, No-Shows

Cancellation and change policies may vary depending on the service type, timing, and market. Unless a specific written policy applies to your booking:

• Changes: Requests to modify pickup time, location, or vehicle class are subject to availability and may impact pricing.
• No-shows: If you do not appear at pickup after a reasonable wait period, the trip may be treated as a no-show and billed accordingly.
• Late cancellations: Late cancellation fees may apply if a driver has been dispatched or reserved for your trip.

If you want, tell me your preferred wait time window + cancellation rules and I’ll tailor this section exactly to your operation.

5. Rider Responsibilities

• Arrive on time and provide accurate pickup instructions.
• Use the Services lawfully and treat drivers and vehicles with respect.
• No illegal drugs, weapons, or unlawful activity in the vehicle.
• You are responsible for any damage, excessive cleaning, or loss caused by you or your party.
• Follow any safety requirements (including seat belts and child seat rules). Child seats may be required by law and are your responsibility unless explicitly provided by us.

6. Safety, Delays, and Force Majeure

We prioritize safety. Drivers may adjust routes or refuse service if needed for safety or compliance reasons. Traffic, weather, road closures, airport conditions, law enforcement activity, and other events may cause delays. We are not liable for delays or failures caused by events outside our reasonable control (“force majeure”).

7. Refusal of Service

We may refuse or cancel service at any time if: (a) you violate these Terms, (b) payment cannot be confirmed, (c) the request involves unsafe or unlawful conduct, or (d) we cannot safely or reasonably fulfill the booking.

8. Promotions and Credits

Any discounts, promotions, referral credits, or loyalty benefits are offered at our discretion and may have separate terms, expiration dates, and limitations. We may modify or discontinue promotions at any time where permitted by law.

9. Intellectual Property

The Services, including content, design, logos, trademarks, and software, are owned by or licensed to Black ReLAX™ and are protected by law. You may not copy, modify, distribute, or create derivative works without our prior written permission.

10. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLACK RELAX™ WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE APPLICABLE SERVICE GIVING RISE TO THE CLAIM.

12. Indemnification

You agree to defend, indemnify, and hold harmless Black ReLAX™, its affiliates, and personnel from any claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising from your use of the Services, your violation of these Terms, or your violation of any law or third-party rights.

13. Dispute Resolution

If you have a dispute, please contact us first so we can try to resolve it informally. If not resolved, disputes will be handled as permitted by applicable law. (If you want arbitration / venue specifics, tell me your preferred state and I’ll tailor this section.)

14. Changes to These Terms

We may update these Terms from time to time. We will post updated Terms on this page with a revised “Last Updated” date. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

15. Contact

Note: This page is provided for general informational purposes and does not constitute legal advice.